1. Introduction to Marketiva
This FAQ section answers your general questions on Marketiva services.

1.1. What is Marketiva?
Marketiva is a market maker for instruments traded on the over-the-counter foreign exchange (forex) markets. Through Marketiva, you can buy or sell instruments like EUR/USD, GBP/JPY and others. Marketiva also provides services like discussion channels, latest forex news, trading signals and alerts, charting services and many more.

1.2. How do I open a Marketiva account ?
You can apply for a Marketiva account at: Open Marketiva Account

1.3. May I open a demo account and try the system first?
Because you can have a live and a demo trading desks within one Marketiva account, you can try the system using the same account you can later use for live forex trading. In any case, you can open your Marketiva account for free!

1.4. What legal statements must I read before becoming a Marketiva client?
Before becoming a Marketiva client, you must read the following legal statements:

Clients should also read Terms of Use, Privacy Policy, Payment Policy, Anti-Money Laundering Policy and other agreements that are listed on Marketiva.com web site and that affect client's relationship with Marketiva.

1.5. What if I do not understand some of Marketiva's legal statements?
Do not become a Marketiva client until you have completely read, understood, and acknowledged the legal information on Marketiva.com web site. If you do not completely understand some of the information, you may consult a competent legal advisor or contact us with specific queries at : Contact Marketiva

1.6. How much money do I need to start trading with Marketiva?
With its industry-leading platform, Marketiva allows you to start trading in forex market with as little as $1! Due to their strict lot specifications, most of other forex brokers require at least $500 to start with.

1.7. How can I contact Marketiva?
The fastest way to contact Marketiva is to click on the Live Support icon placed on the top of each page. You can also contact us by sending us an e-mail at : Contact Marketiva
Please check our contact page for our phone number and office address.

1.8. How can I do business with Marketiva as introducing broker or referring agent ?
Marketiva offers a very attractive package for referring affiliates including commission per closed position, private chat channels and more. You can refer customers to Marketiva through your web site or by sending them coupons in e-mail. For each position a customer you refer closes on a live trading desk, you will receive commission in value of 1 point. For example, if a referred customer trades one standard lot (quantity of 100,000) in EUR/USD, you will earn value of USD 10. Customer trading three mini lots (quantity of 30,000) in EUR/GBP will earn you value of GBP 3. Considering that we have customers who sometimes close about 15-20 positions per day, you can earn a lot by simply referring customers to Marketiva!

1.9. Can I open two accounts ?
Marketiva has very strict "one person one account" policy. No matter if an account is in good standing or is cancelled or closed, we do not allow same person to hold two different accounts. If our administration system detects there are multiple accounts registered by the same person, such account holders will be required to provide supporting documentation. In case there are severe violations of this policy, Marketiva may block any access to such users.

2. Marketiva Account Services
This FAQ section answers your questions regarding Marketiva account services.

2.1. How can I deposit funds to my account ?
Marketiva provides different options for clients to deposit funds.
Marketiva provides a variety of payment methods. Please review the detailed information on the available methods in the list below. If you experience any problem while using these payment methods.

2.2. Where can I see my account information, username and account number ?
To see your account information, username and account number you can login to your Account Center

2.3. Where can I see a summary of my billing transactions ?
When you logged in your account go to "Account Center" and "Billing"

2.4. How can I change my contact information ?
To change your contact information, go to your account center and "Change Contact"

2.5. I forgot my password. What can I do ?
If you forgot your password, you can recover it by filling out a password recovery form at your account center and go to "Services" and "Recover Password"

2.6. How can I change my password ?
For security purposes, we recommend all our clients to change their passwords once per month. If you want to change your password now, you need to go to your account center and go to "Services" and "Change Password"

2.7. Can I withdraw funds to E-Gold or E-Bullion ?
We allow clients to withdraw their funds through E-Gold and E-Bullion but only to accounts they previously deposited funds from. The name on these accounts must match client's name in our records before any withdrawal transaction can be executed. With these limitations we protect our customers from fraud.

3. Forex Rates and News
This FAQ section answers your questions on how to interpret the forex rates and news provided by Marketiva.

3.1. Where can I find current rates for forex instruments ?
Real-time rates for each forex instrument can be viewed in the client application. Each instrument has bid price (to sell to Marketiva), offer price (to buy from Marketiva), last traded price, change from daily open price, highest and lowest daily prices and price update time-stamp.

3.2. Why rates change colors ?
If a rate changes color to green, it means the rate in that cell just updated and is higher than the previous one. If a rate changes color to red, it means the rate in that cell just updated and is lower than the previous one.

3.3. Why # symbols show up instead of forex rates ?
When there is not enough space for the client application to show certain value in a cell, a "#" symbol is shown instead. The application does that so if a part of a number is missing you do not see a wrong number.
Simply place your mouse on the border of the column heading where the "#" symbol appears, click, and drag until you see all of the data.

3.4. When does the Change column reset ?
The global convention for the beginning and end of the forex trading day is 17:00 EST / EDT so the Change column resets itself at that time.

3.5. How can I select which currency pairs I will see ?
If you want to select specific instruments in the forex rates window, click on "Subscriptions" button and you can remove existing instruments from the upper form and add new instruments in the lower form of the dialog.

3.6. Who provides news from the Latest News window ?
Marketiva collects these news items from various sources on the internet and extracts summary and link to the news item on an external web site.

3.7. Are the news stories real-time and how to select categories ?
Some of the news stories are provided in real-time while others are delayed, depending on the news provider.
In order to select a news category, you need to click on the "Categories" button in the Latest News window.

3.8. Why the Forex Rates differ from the Chart rates ?
The reason for that difference is due to chart bars approximation. Charts are never the exact representations of the real market as the amount of market data is to large to store and represent on a graphical chart. For that reason charts show OHLC bars: Open, High, Low and Close price for each time period.

4. Trading with Marketiva
This FAQ section answers your questions regarding trading on Marketiva trading desks.

4.1. What currency pairs can I trade through Marketiva ?
Marketiva provides market-making services in most major currency pairs and crosses. The list of the instruments constantly changes, so you can check it by logging to the client application.

4.2. During what hours can I trade with Marketiva ?
You can login to Marketiva trading server and trade on your virtual desk at any time. In most cases Marketiva will provide live forex trading services continuously from 17:00 EST / EDT on Sundays through 17:00 EST / EDT on Fridays, but the live trading desk might often be open even on Saturdays.

4.3. How do I choose between Mini and Standard forex account ?
Marketiva's trading platform allows you to specify any quantity in your order form, including 10000 (mini) or 100000 (standard). If you specify quantity 1, your margin requirement will be 1 cent (1%).

4.4. Why the position Profit field is sometimes empty ?
The client application calculates your profit on each open position in real-time. However, if you unsubscribe from some of the instrument prices, you might not be able to see that indicative, real-time calculation.
For example, if you open a position on EUR/JPY the client application will need current USD/JPY rate to calculate your current profit or loss on that position in USD currency. If you unsubscribe from USD/JPY instrument, the client application will not be able to calculate and display the Profit field in the Positions window.
To resolve this, you just need to subscribe to receive USD/JPY prices by clicking the Subscriptions button in the Forex Rates window, click on Search and then double-click the USD/JPY instrument.
NOTE: When you close a position, your profit will always be calculated correctly by our dealing desk, no matter if the real-time, indicative profit is shown or not.

4.5. When do I receive or pay Overnight Interest ?
Overnight Interest or Premium is received or paid on open positions. It is a cost of carry associated with holding a position for more than one day. Marketiva has introduced Zero-Interest policy on all open positions. No overnight interest is currently charged or paid on open positions.

4.6. Do you offer automatic execution and guaranteed prices in all market conditions ?
Marketiva offers one of the best trading execution environments in the industry and our customers are testimony to that. However we cannot guarantee those terms for traders that use certain techniques, not allowed in our Service Agreement, which can be applied if such terms would be guaranteed to them. By applying these prohibited techniques, a malicious trader can distress our dealing process and therefore such guarantees cannot be unconditionally offered. We encourage you to open Marketiva account and review our live trading environment for yourself, as you can do that with just $1.

5. Trading Signals and Alerts
This FAQ section answers your questions on how to interpret and work with signals and alerts.

5.1. am new to forex signals and alerts. What are they ?
Forex trading signals are indications when a particular market analyst is buying and selling a specific currency pair. A market analyst can be an experienced trader, fund manager, or even an automated computer system.
Forex trading alerts are alerting you about a current of future event on the market. Alerts can indicate when a price reaches weekly minimum or maximum or when a scheduled event is about to take place.

5.2.What does the yellow bell, exclamation point or arrow mean ?
The yellow bell indicates a signal or alert with standard priority, exclamation point represents high priority and blue arrow tells that a signal or alert has low priority.
A high priority alert or signal will be narrated and normal priority will generate a short beep.

5.3. What does the blue question mark mean ?
By clicking on the blue question mark, a signal or alert notification report will open up in the Account Center window. The report contains notification parameters, interpretation and other important information.

5.4. How can I subscribe to a signal or alert ?
In order to subscribe to receive signal or alert notifications, you need to click on the New button that will open a Wizard and walk you through the subscription process.

5.5. Where can I read about abbreviations in alerts ?
There are many different abbreviations used in language that describes alert notifications. These are abbreviations for economic institutions, instruments, processes, etc. You can find a detailed glossary of these and similar terms and abbreviations at : Glossary of Terms

5.6. What should I be looking at in the Performance Reports ?
The Average Yearly Return is simply the Return on Account divided by the number of years and it represents the best overall indication of signal profitability. Some traders refer to the Percent Profitable field to get a sense of how frequently a signal makes winning trades. Others find Average Winning Trade and Average Losing Trade to be more indicative.

5.7. How do I read the Equity Chart in the Performance Report ?
The Trade Number on the x-axis refers to the number of each trade while the Equity on the y-axis refers to the amount of accruing equity.

5.8. I periodically hear my computer talking. Why is that ?
Each high priority signal and alert that your are subscribed to, will be narrated. You can change this by changing the signal's or alert's priority of by changing the client application setting.

6. Marketiva Chat Channels
This FAQ section answers your questions on how to use chat channels.

6.1. What are the chat channels ?
Marketiva hosts a series of chat channels in which forex traders around the world exchange ideas, discuss trading levels, market rumors, and anything of importance to forex traders. These chat channels appear in the Discussions window on your client application.

6.2. Should I trade based on ideas being discussed in the chat channels?
Marketiva has clients of varying trading aptitudes and proficiencies from beginners to novices to professionals. Likewise, Marketiva's clients have different trading account sizes, risk profiles, trading methodologies, news sources, and approaches to the market. While some of the content in the chat channels may be technically or fundamentally accurate, there is no guarantee that you will make money by making trading decisions based on any of these ideas. Marketiva retains no liability for any gains or losses incurred based on trading decisions derived from chat channel content.

6.3. How do subscribe and post a comment to a chat channel ?
If you want to subscribe (join) a chat channel you need to click on the Groups button and select chat channels (groups) you want to follow. At the bottom of the Discussions window, there is a white edit box in which you can type comments. Simply type your comment, press Enter, and your comment will be posted.

6.4. What does it mean when the name of a chat channel flashes in red?
When the name of a chat channel flashes in red, it means there is new chat content in that channel.

6.5. Must I type English in these chat channels ?
No. Marketiva's chat channels support any language because they use Unicode. If you feel Marketiva should have a chat channel dedicated to a specific language other than English, contact Marketiva.

6.6. How do I save or clear the text in a chat channel ?
If you want to save text from a chat channel, simply click on the Save button and browse to a location where you want to save a log file. If you want to clear text from a chat channel, simply click on the Clear button and the chat content will be deleted.

6.7. Are the chat channels moderated ?
Marketiva monitors the chat channels for content but does not have any filters for content.

6.8. I do not like some of the language posted. What should I do ?
Please report any questionable chat content by contacting Marketiva

6.9. Are there limitations in chat I should be aware of ?
Please note that typing in all uppercase letters, repeating question or exclamation marks is considered yelling in chat and is disruptive to the normal flow of chat. We do not allow chat participants to advertise products or services, or to ridicule services provided by us or other dealers. Internet links pointing to external sites are allowed only if they have strictly educational purposes. No personal contact information, including e-mail addresses and instant messaging handles, are allowed to be sent in the chat channels. Anyone cursing or swearing will not be tolerated. All problems and issues will be addressed in a civil manner on our support channel.